Our internet has been disconnected since Wednesday. It was initially my fault because I failed to take note the payment due date. I was actually waiting for the call from PLDT reminding me of my due date and payment schedule. See, that's how confident I am thinking that my internet service provider cares a lot because they have been doing that for the last few months. I was a fool to believe that they will be consistent.
By the way, upon knowing that our internet was disconnected I immediately went to the nearest PLDT Office to pay the bills. Thinking that like other ISPs they will immediately take action and reactivate my connection but I was so wrong! Because after several times of calling them, I was told that my connection will be back within 24-48 hours and that's supposed to be last Friday! Obviously, you knew what happened for until now I could not spend enough time to visit all your blogs as much as I want to and it annoys me more than anything!
It was such a headache calling PLDT's customer service hotline because you have to wait for an average of 30-40 minutes to be entertained by their representatives. It's such a waste of time but I have no choice but to wait just to get the much needed reactivation. For the last five days, I have been making several calls but then again I was only told to wait for another 24-48 hours AGAIN! Just this morning when I tried to follow up my connection, I waited for 45 minutes again... enough time for me to take a bath and eat my breakfast. Good thing though I did my thing while waiting to be answered.
I am really having a hard time with my internet service provider because until now we weren't able to enjoy the watchpad they've been bragging about. It's fine though because we can live without the watchpad but the very basic connection? How is that? Why is SMARTBRO and SUN can immediately reactivate your connection as in RIGHT AWAY as in right after payment and why PLDT MyDSL could not? I know that both SMARTBRO and PLDT are owned by the same person but why there is such a big difference when it comes to their service?
I am now living and breathing internet from my neighbor's WIFI connection but I needed to go out of the house just to smell a little connection. I have just started my online job and I am not sure if I could still be able to get that job back after a few days of being offline.
Guys, if you think about switching or getting PLDT MyDSL as your internet service provider, I suggest that you better think again!
**I am sharing this not to bash PLDT MyDSL but for my friends and readers to be aware and will have an idea based on my experience with PLDT MyDSL.
Update: Reconnected after 7 long agonizing days.